Terms & Conditions

RedBook is a website provided by Automotive Data Services Pty Ltd (RedBook) via the website www.redbook.com.au (RedBook Website). We are pleased to provide you with access to the RedBook Website, which forms part of a network of websites and related services owned or operated by carsales.com Limited and its related bodies corporate (carsales Network) on these terms and conditions. By accessing or using the RedBook Website, you agree to be bound by these terms and conditions of use (and the other terms and conditions and policies referred to in these terms and conditions) as amended from time to time.

About the RedBook Website

(a) We publish or make available information on the RedBook Website, advertisements, product and service offers, Software and links and other content supplied by us and third parties (Material). We do not warrant, represent, authorise or endorse the reliability, accuracy or completeness of any Material published on the RedBook Website or on any web site that links from the RedBook Website including third party display advertisements.

Personal and Non Commercial Use Only

(a) Use of the RedBook Website is for your personal and non-commercial use only. Except for the Material held in your computers cache or a single permanent copy of the Material for your personal use you must not without our prior written approval:
  • modify, copy, distribute, transmit, display, perform, reproduce, publish or license any Material;
  • use or attempt to use any Material published on the RedBook Website to create any web site or publication or searchable database;
  • mirror or frame any web site or page within the RedBook Website;
  • use any automated process of any sort to query, access, retrieve, scrape, data-mine or copy any Material on the RedBook Website or generate or compile any document, index or database based on the Material published on the RedBook Website;
  • transfer or sell any information, functionality or products or services offered on the RedBook Website; or
  • undertake any other action which is in violation of these terms and conditions (or other terms and conditions and policies referred to in these terms and conditions) or any applicable law.
(b) If we consider, in our absolute discretion, that you or any party related to you (including any agent, representative, contractor or associate) has acted contrary to these Terms and Conditions or in a manner contrary to our interests, then we may immediately terminate your right to access and use the RedBook Website at any time and we reserve our rights to take any action we deem necessary or desirable to prevent such repeated action and / or further access to the RedBook Website.

You are Responsible for the use of the RedBook Website

(a) Whilst we take care to ensure that the Material on the RedBook Website is correct, current and free from errors, we do not warrant the accuracy or completeness of or the representations made in the Material on the RedBook Website or any web site that links from the RedBook Website or any information received as a result of using the RedBook Website. You are responsible for assessing the accuracy of the Material and rely on it at your own risk.
(b) The services and Material made available on the RedBook Website are provided as general information only. The services and Material are not professional, expert or other advice and are not a substitute for such advice; may not be appropriate, correct or sufficient for your circumstances; should not be relied on as the only reason you do or don't do anything; and may not be continually accessible or free from errors or viruses.
(c) You agree to indemnify us, our officers, representatives, employees and agents against any liability, loss, claim or demand if we (or any of its officers, representatives, employees or agents) suffer any loss or damage or incurs any cost in connection with a breach by you (or any of your officers, representatives, employees or agents) of these Terms and Conditions.

Third Party Service Terms

RedBook has engaged third parties to provide its customers with vehicle related services such as inspections, vehicle procurement services and others. Further details are set out below:

A. RedBook Inspect – Vehicle Inspection Services

When you complete a purchase of vehicle inspection services via the RedBook Website or via any other site within the carsales Network, you will be purchasing a vehicle inspection service from RedBook’s vehicle inspection partner, RedBook Inspect Pty Ltd (RedBook Inspect) subject to the RedBook Inspect Service Terms. When you complete a purchase of vehicle inspection services, we will provide your details to our RedBook Inspect for the purposes of completing the inspection. If you have any queries regarding the RedBook Inspect vehicle inspection services, you should contact RedBook Inspect at 1300 373 992 or via email info@redbookinspect.com.au.

B. BuyAssist– Vehicle Procurement Services

BuyAssist is a service made available to you via the RedBook Website. BuyAssist is a car buying assistance service which helps users acquire a motor vehicle via Redbook’s partner’s network of licensed motor vehicle dealers. When you submit enquiry in relation to the BuyAssist Service (Enquiry), we will provide your Enquiry (including your contact details and other information you submit) to our vehicle procurement partner, CarConnect, who will contact you in relation to your Enquiry.

CarConnect can assist you to procure a new motor vehicle by sourcing quotes on new cars on your behalf from its dealer network. CarConnect will provide you with contractual documentation which sets out the terms governing your use of the BuyAssist Service. You should closely review those terms and, if appropriate, seek independent advice, before proceeding with any commercial arrangement with CarConnect or to acquire any motor vehicle. We bear no responsibility for any transaction between you and any person in relation to your purchase of a vehicle from a seller introduced to you via the BuyAssist Service.

All vehicles displayed on this site are sold and delivered by authorised dealers of a manufacturer, and not by us. We make no representation or warranty that the motor vehicles which appear on the BuyAssist Website are available for purchase or are available at a particular price.

We cannot and will not accept any responsibility whatsoever for any shortages in supply, lack of availability or lack of availability at a certain price of any motor vehicle which appears on the RedBook Website and you agree that you will make no claim or demand of any nature whatsoever arising out of or related to the inability of any person to procure a quote on that vehicle, the supply or deliver of any motor vehicle which appears on the RedBook Website, or supply or delivery of such motor vehicle at a specified price.

If you have any queries regarding the BuyAssist Services, you should contact CarConnect on via the contact forms on the BuyAssist page of the RedBook Website.

C. RedBook Warranty – Warranty Insurance Products

carsales.com Limited arranges vehicle warranty insurance products via the RedBook Website as an Authorised Distributor of Virginia Surety Company Inc ARBN 080 339 957 AFSL 245579. These products are being provided on a no advice basis without consideration of your objectives, financial situation or needs. Before making a decision whether to purchase any particular product, you should consider the Combined Financial Services Guide & Product Disclosure Statement, which is available on this website. If you have any queries regarding any RedBook Warranty product, you should contact warranty@redbook.com.au.

Our Liability to You is Limited

(a) Other than as set out in this clause, and to the full extent permitted by law, all rights, remedies, conditions, guarantees and implied and express warranties in respect of any goods or services provided by us are HEREBY EXCLUDED.
(b) To the full extent permitted by the law, we will only be liable to you:
  • pursuant to any guarantee, right or contractual term that arises, is created or is implied by operation of law and that cannot be excluded PROVIDED THAT, to the full extent permitted by law, any such liability of us is limited, at RedBook’s option, to (A) replacing or repairing the relevant goods, (B) supplying goods equivalent to the relevant goods, (C) supplying the relevant services again or (D) paying the cost of such replacement, repairs or supply;
  • subject always to subclause 5(d), if Your claim arises from or in connection with any deliberate breach of these terms and conditions or fraud by RedBook.
(c) Subject to subclause 5(b), and except to the extent that liability cannot be excluded, we, will not be liable to you for claims arising out of or in connection with your access and use of the RedBook Website, the RedBook Inspect Service and related services whether arising in contract, tort (including negligence), indemnity, strict liability, breach of warranty or statute;
(d) To the full extent permitted by law, we will not be liable to you for loss of use, production, profit, revenue, business, data, contractor anticipated savings or for delay or for any financing costs or increase in operating costs or any economic loss for any indirect or consequential loss or damage.
(e) For the purposes of this section and section 3(c) above, the reference to “we”, “us” or “our” will mean RedBook, its related bodies corporate and each of their officers, employees, contractors and agents, whether individually or collectively.
(f) These terms and conditions will survive the expiration or termination of this agreement.

Copyright, Trademarks and Licence

(a) Material on the RedBook Website is © Automotive Data Services Pty Ltd and is protected by Australian and international copyright and intellectual property laws. All rights not expressly granted under these terms and conditions are reserved by us. Unless otherwise indicated on the RedBook Website, the material on the RedBook Website is owned by or licensed to RedBook and is subject to copyright (the Copyright Material).
(b)You may:
  • only copy or reproduce the Copyright Material for the purpose of browsing the RedBook Website or making a copy for your own personal, private or research use, provided that such use constitutes fair use under the Copyright Act; and
  • not alter or modify the Copyright Material in any way or remove any legal notice associated with it.
(c) Nothing displayed on the RedBook Website should be construed as granting you any intellectual property rights including the right to use any trademark, without our (or the relevant owner’s, if applicable) express written consent.
(d) In consideration of us allowing you to access and use the RedBook Website you grant to us a non exclusive, payment free, perpetual, irrevocable licence to reproduce, modify, delete, adapt and publish any material you post, upload or otherwise transmit via Communications Services and to sub-licence the same for such purposes as RedBook determines from time to time (subject to the RedBook Inspect Privacy Policy). You warrant that: you have all necessary rights in the content that you contribute, the content is not defamatory, that it does not infringe any law and you indemnify us, our officers, agents and contractors against any liability, loss, claim or demand arising out of or in respect of a breach of that warranty. You waive any moral rights you may have in relation to the material.

Communications Services

(a) We may provide you with the ability to communicate with RedBook and others through agreements, online forms, IVR, electronic requests and enquires, bulletin boards, blogs, competition entries, online forums, inbound phone number services and other forms of electronic messaging on the RedBook Website (Communications Services).
(b) You acknowledge that Communications Services may be public and not private communications. Further, you acknowledge that Communication Services may be collected, stored and scanned by us. You should not however, consider Communication Services to have been reviewed, screened, or approved by us.
(c) Use of the Communications Services is provided on condition that You do not do any of the following:
  • transmit any information or material which is knowingly incorrect, misleading or deceptive;
  • transmit any defamatory, infringing, obscene, indecent or unlawful information or material or information;
  • transmit spam, chain letters, contests, junk mail, surveys or other mass messaging;
  • use the Communications Services for any unlawful purpose;
  • post or upload files that contain software or other material or information in breach of any person's intellectual property or privacy rights.
  • upload files that contain viruses, corrupted files, worms, defects or any other similar software or programs that may damage the operation of another's computer or damage the RedBook Website infrastructure;
  • delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
  • advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters other than as approved by us.
  • download any file posted by another user of the Communications Services that you know, or reasonably should know, is unlawful or contrary to these terms and conditions.
  • excessively use the Communications Services in a manner which may hinder or prevent us from providing services to any other persons or which may threaten the integrity or use by any person of the RedBook Website;
  • authorise, aid, abet encourage or incite any person to do any of the above acts.
(d) we may, but have no obligation to, review the use of the Communications Services by you and in our absolute discretion may delete, edit, refuse to post or remove in whole or part any information or material uploaded or posted using the Communications Services.

Software Services

(a) Any software, including HTML code and ActiveX controls, that is made available to download from the RedBook Website (Software) is owned by us and/or our suppliers.
(b) Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (License Agreement). You must agree to the terms of the License Agreement before using the Software.
(c) If there is no License Agreement, we grant you a personal, non-transferable license to use the Software for viewing and otherwise using the RedBook Website in accordance with these terms and conditions, and for no other purpose. You must not:
  • copy, reproduce, translate, adapt, vary or modify in whole or in part or the Software;
  • reverse assemble or reverse compile or directly or indirectly allow or cause a third party to reverse assemble or reverse compile, in whole or in part, the Software;
  • introduce or use any device, software or routine that interferes or attempts to interfere with the operation of the Software; or
  • sub-license, rent, lease, lend or grant to any person any rights to use the Software other than as set out in this paragraph.

Redbook Data and CarFacts Reports

(a) RedBook has prepared data and valuations from information gathered from a variety of sources that may be displayed on the carsales Network. Whilst all care is taken in producing the data and valuations, RedBook does not and cannot guarantee or make any representations regarding the use of, or reliance, on it. RedBook is not responsible for all the information provided to it and you should not rely on the data or valuations without making your own independent assessment of the vehicle and other sources of information. RedBook is not liable for any loss or damages (other than in respect of any liability which may not lawfully be excluded) relating to your use of, or reliance on, this valuation and data.

(b) Where you are issued with a CarFacts Report as part of the Service, the report is governed by the CarFacts Terms and Conditions.

The Service and Your Privacy

By using the RedBook Website, you agree to the RedBook Privacy Policy which sets out how we collect, use and disclose your personal information.

By using the Service, RedBook will provide your personal information (which you have submitted via the RedBook Website or via a carsales Network website) to RedBook Inspect to enable RedBook Inspect to contact you in relation to the inspection. Where a seller on a carsales Network website has indicated that they consent to being contacted by RedBook Inspect in relation to the inspection of their vehicles (or other items) being purchased by potential buyers, the seller’s personal information will be provided to RedBook Inspect for these purposes.

What Law Governs these Terms and Conditions

This Agreement is governed by and construed in accordance with the laws of the State of Victoria Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State.

We May Change These Terms and Conditions

(a) We may at any time and, in its absolute discretion modify or amend the terms and conditions upon which goods or services are supplied by you including such modifications or amendments in these terms of use and publishing them on the RedBook Website. Such modifications will be binding on you once displayed on this web site. You should regularly check the terms and conditions displayed on this web site.
(b) We may cease to provide you with access to the RedBook Website and the Service without notice.
(c) All rights not expressly granted are reserved.

Contact us

If you have a question, problem or complaint or need to contact us:

Level 4, 449 Punt Road, Richmond VIC 3121
Postal Address:
Locked Bag 9001, Richmond VIC 3121
(03) 9093 8600
Email - complaints:
Email - questions:

Version 1 (December 2015)