The primary purpose for which we collect your personal information is to provide you with the services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalise your user experience and to promote carsales and third party products and services to you. Our Privacy Policy explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.
This policy sets out how Automotive Data Services Pty Limited (RedBook) and its group companies within the carsales Network (see list here) collect, use, disclose and manage your personal information.
If through using a carsales Network website or our services you disclose personal information to a third party website, this policy will not apply as between you and the third party and you will be subject to the privacy policy of that third party.
By accessing or using RedBook services, you agree to the collection, use and disclosure of your personal information in the manner described in this Privacy Policy. Words defined in the RedBook Terms and Conditions have the same meaning in this Privacy Policy.
RedBook respects the importance of your privacy and is bound by the Privacy Act 1988) (Cth) (Privacy Act) including the Australian Privacy Principles (APPs), and applicable privacy regulations. RedBook and the carsales Network are committed to protecting your privacy when managing your personal information and have policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
Personal information collected by RedBook will depend on the circumstances of collection and on the services that we are providing to you and may include:
Please note that any records and content provided in hard copy format may be stored and scanned electronically by RedBook.
RedBook, and the carsales Network, do not collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, RedBook may collect sensitive information from you in the course of considering an application for employment.
RedBook collects personal information in a number of ways, including:
RedBook may also collect personal information about you if you are a shareholder of carsales.com Limited. This information may be collected from you directly when you subscribe to receive email alerts via carsales.com.au or from third parties such as a share registry.
RedBook will use the personal information it collects for the purpose for which you provided it, the purposes disclosed in this privacy policy, any related secondary purposes which you would reasonably expect and for any other purpose you have consented to.
More specifically, your personal information may be used for the following purposes:
RedBook may disclose personal information to individuals and organisations other than RedBook. The organisations to which we may disclose personal information include:
Where RedBook provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information will be handled by that third party in accordance with its privacy policy and not in accordance with this privacy policy.
Where RedBook discloses your personal information to a data service provider, RedBook will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and the APPs.
RedBook strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. RedBook may verify the accuracy of personal information it holds against information about you held by a third party. You may update certain personal information through your carsales membership account (if you have one) or click here to contact us by email.
RedBook may destroy or de-identify personal information once the information is no longer deemed required by the business.
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please click here or on the contact us link at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, RedBook may charge you some fees, however, these will not be excessive and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
The carsales Network takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on carsales Network systems.
Some of carsales Network service providers are located outside of Australia, including in the United States of America and Canada. It may be necessary to disclose your personal information to those service providers for some of the purposes listed above. By providing RedBook with your personal information, you consent to the disclosure / transfer of your personal information outside of Australia as set out in this privacy policy.
You may deal with RedBook anonymously by using a pseudonym, unless RedBook is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.
If you choose not to provide personal information when requested, RedBook may not be able to provide you with the full range of RedBook services.
When accessing RedBook via a mobile device, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this may limit your ability to use certain features of our services.
When you visit a website or use an application on the carsales Network (including RedBook), we record anonymous information such as IP address, time, date, referring url, and other referral information, device information and location, carrier, site interactions such as your access to website features, pages accessed, content, searching activities, lead submission, and files accessed and downloaded, type of browser and operating system. Such information we collect may be linked to other information RedBook and carsales Network companies hold about a user, compiling a complete profile about users'' browsing, purchasing and other activities. This data may be used by the carsales Network to categorise a user and provide personalised offers, marketing and advertising. Activity data may be shared with advertisers for these purposes where the user is already a customer of the advertiser.
We may use third party advertising companies to collect data and/or serve ads when you visit a website on the carsales Network. These companies may use information (not including your name, address, email address or telephone number) about your visits to websites and other media in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://www.networkadvertising.org/.
The carsales Network uses "cookie" and other methods to collect and store the information set out above. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (this may be as little as 30 days or up 2 years or longer in some cases).
Cookies may be used by the carsales Network or by service providers engaged by the carsales Network to provide you with the full range of services it offers, remember your preferences, remember the sites you visit on the carsales Network, measure and analyse usage of the carsales Network and for security. Persistent cookies may be used to identify the sites you visit on the carsales Network and to personalise the advertising that you see when you make future visits to those sites or other sites or platforms. Cookie data and other data may be sold, licensed or otherwise provided to third parties via advertising exchanges or other data sharing platforms for this purpose. You may adjust your Internet browser settings to disable cookies. If cookies are disabled we may not be able to provide you with the full range of carsales Network services.
The operators of Linked Sites may collect personal information through the use of cookies and otherwise. RedBook is not responsible for Linked Sites and recommends you read the privacy policy of Linked Sites before disclosing your personal information.
This site uses HotJar Ltd (HotJar) web analytics service. HotJar may record visitors'' activities on the carsales Network, which may include mouse clicks, mouse movement, and scrolling activity performed on the carsales Network, user screen size, browser versions and other user experience based metrics. Unless HotJar specifically indicates that it collects your personal information, for example when conducting an on-site survey on behalf of the carsales Network, HotJar does not collect any personally identifiable information, including credit card information, that you enter in this website. For more information see Hotjar's Privacy Policy. We are using the information collected by HotJar for analysing usability of the carsales Network and associated purposes. To opt out of this analytics service, please email via this link.
RedBook also uses Google Analytics cookies to record visitor behaviour on the carsales Network. This information may be used together with other third party cookies such as Google advertising cookies and other personal information you may have already provided to us (or we have received from a third party with your consent) in order to personalise the advertising that you see on and off the carsales Network. The Google Analytics Advertising Features used by RedBook are called Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. You can opt out of these by visiting Google Analytics' site here.
The carsales Network uses Nielsen/NetRatings web analytics tools to measure and analyse internet usage across the carsales Network. This service helps us measure and respond to our online consumers. The data collected does not identify a user personally. Users can access more information about their choices regarding Nielsen/Netratings here http://www.nielsen.com/digitalprivacy#choices.
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
We treat complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest you contact the Office of the Australian Information Commissioner's website.
This policy may change over time. All changes will be published on this website.